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All about HESED Watches
Frequently Asked Questions
Shipping Orders
Local orders take 3 business days to be delivered to you and we ship within X business days.
International orders take 14 business days to be delivered.
Shipping time might vary depending on location, shipment method and other factors.
Payment Methods
We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
Cash on Delivery is available in Singapore only.
Returns and Refunds
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email
hesedwatches@gmail.com
with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer will receive a confirmation email
Refund will then be processed into Customer's bank account as provided
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